Paid Internship

  • Product Labs
  • Brooklyn, United States

Paid Internship

Job description

Futurism Description:

Futurism is a digital media company that covers the breakthrough science and technology that will shape the future of humanity. You can make slight variations and include relevant stats that draw your candidate in.



Job Description:

Futurism is seeking a highly detail oriented, motivated and empathetic Customer Experience trainee. In this position, you will learn what the back end of marketing looks like. This involves supporting the marketing campaigns by monitoring and engaging with the community we targeted. Working with products such as the Gravity Blanket, the CryptoCandle, and Weighted Eye Mask. From fielding edits or questions on any products in our digital suite to assisting with order entry and sales processes, you will learn it all. At the end of the program we will choose to hire full time salaried  employees based on need and skill.


Requirements

Responsibilities:

  • Deliver exceptional customer service through phone, email, live chat, and social media messages.

  • Respond and manage customer service inquiries intelligently and empathetically.

  • Find creative solutions to difficult problems

  • Process returns and exchanges in an organized and timely fashion

  • Work with warehouse and fulfillment center teams to find effective solutions

  • Develop ways to better serve our customers by streamlining our processes or coming up with new, creative ones

  • Report consumer insights to all areas of the business, including our product, marketing, and operations team


Requirements:

  • Recent University Graduate

  • Microsoft Office Proficiency

  • Experience handling communications in a marketing related capacity

  • Google Drive knowledge

  • Excellent written and verbal communication skills

  • Recent university graduate, or currently pursuing a degree in communications and community management.


Disclaimer:

Futurism is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.